Orders are processed and shipped out within 5 business days. Depending on customer location, orders normally take 5-10 business days to arrive. Couriers may experience higher than normal volume during the holiday season and may take longer to ship during these times. If you have any questions about the status of your order, please contact customer service at



WAKE is committed to making sure its customers have a positive experience. If you have any issue or concern with a WAKE product, please contact



Please direct all complaints to customer service at


REFUNDS (if applicable)

In the event a product is returned, WAKE will send you an email to notify you that we have received your returned item. If a return is approved, a refund will be processed and a credit will automatically be applied to the credit card or original method of payment.